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Please take my feedback and work with it because you dont want unhappy customers. There are plenty of nice theaters nearby but we have chosen to support this one because it is in our community. I want Maya cinemas to understand how offensive this experience was and that it is unacceptable. Amanda said she would call me back but as of yet I havent heard from her which makes me feel that my complaint was not as important as she said it was. Again, this happened to my sister-in-law but we all took it very personal. Whatever is in my bag is my personal property and I find it highly invasive to be asked by the ticket checker to open my bag. If I choose a better alternative to what is offered at the theater that is completely my decision. As an adult, and paying customer, I refuse to be told what I can and cannot have in my purse to eat during a movie.
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Also, regarding the trash left behind, that will happen whether its a McDonalds bag or a tub of es with the territory. I told her that of course we want to be safe when we go to the theater but again, why werent all bags checked? This made us feel as if there was a problem with discrimination. I had a hard time understanding her logic because if security is such an issue, shouldnt there be security guards checking everyones bags. She explained to me that the theater wanted to check for weapons and also make sure no food was brought into the theater because of all the trash it created by customers who left their McDonalds bags behind after the movie. The name of the person I spoke to was Amanda. Second of all, what right does anyone have to tell a paying customer to open their bag and then to take their property inside of their bag to the car? I felt that this was highly inappropriate and decided to call and speak to a manger. First of all, I had a big purse as well but was not asked to open my bag. She asked her to move things around and then told her she had to take the food in her purse to the car. The lady who took our tickets asked my sister-in-law to open her purse. FOR ME HE IS BECK who got a one time pass.I never heard back from the following complaint.My family and I went to Maya cinema in Pittsburg, Ca on May 31st and we had a very bad experience. On face book the name Becky has been used. Do I have confidence that thay handled the manner ?mmmmm. The Manager or Supervisor acknowledged he heard him tell me this. He was lucky that I heard the voice of THE MOST HIGH. I well not go into my emotions but will say as a professional, as a Lady, as a Mother, as a Grandmother, as a Person who is guided by THE MOST HIGH and law abiding citizen. Why did I do that, as soon as his supervisor was in eyesite he told me I needed to shut up. He tossed my card on the counter after I asked that he get his supervisor. The conversation went left, he began checking me as if I was a child or maybe as if he was my master. Questioned the employee about the best combination.
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On this Sunday I had taken my 3 grandchild to see a movie set then down then went to get pop corn etc. I had been going to Maya for about 10 years or more I believe.
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I’ve never felt more disrespected and they were just doing way over the top. I’d understand if we were being disrespectful giving attitude but when she said we couldn’t watch the one movie we accepted the fact that it was on us for not bringing our ids and chose a different movie.
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From the room (at the END OF THE MOVIE) to the bathroom!! FROM THE BATHROOM TO THE PARKING LOT!! All we were doing was being respectful and watching a different movie. He followed us from the door to the room. As we were trying to chose a different movie there was a security guard who walked up to the lady saying is there a problem? (We has no attitudes or anything all were in a good mood!!) she then turns to her manager and says they wanted to watch this movie but only one has an ID the manager then continues to talk to us giving us false hope while we were going to choose another movie we tell my friend to get whatever movie he wants and the lady turns to him and says “You’re a random guy about to buy two girls a ticket to a movie and you don’t even know them? That’s sketchy and you cannot do that” I turned to her with confusion all over our faces and say “we all know each other ma’am we’re just trying to pick a different movie” we finally choose a different movie and as soon as we get into the theater the security guard is following us non stop. I usually like this movie theater since I’ve been coming here since I was a lil girl but when I got there they wouldn’t let us go to the movie we’d like to see due to only one of us having ID and we were fine with that.